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ABBYY Timeline Components

Whether you use Timeline via ABBYY’s SAAS instance or installed on-premises the recommended configuration of Timeline requires 3 key components:

  1. The Timeline core (either hosted by ABBYY or installed on-premises).
  2. Recorder which captures individual users’ desktop sessions.
  3. Recording Service that manages the deployed Recorders.

Recorders and Recording Service must always be on-premises - local to the users being recorded. There is no difference in functionality whether Timeline is accessed via ABBYY’s cloud instance or installed locally.

The purpose and functions of platform components are described in the table below.

Component Description
ABBYY Recording Service

Collects user interaction logs from multiple users over time and allows to submit obscured data into ABBYY Timeline.

It is only on-premises and includes databases and website.

ABBYY Recording Service Agent

Processes captured logs within Recording Service. It is always installed with Recording Service by default.

You can install separate agents on additional machines to extend the resources of your main server. The processing will be distributed between the main server and these auxiliary agents.

ABBYY Recorder

Captures individual users’ desktop sessions.

It is only on-premises and includes Recorder, Recorder Log Viewer, and browser extensions for Google Chrome, Mozilla Firefox and Microsoft Edge.

ABBYY Recorder Log Viewer Allows users to view the logs recorded by ABBYY Recorder.
ABBYY Timeline

Timeline analyzes user-desktop interaction data to assist organizations in understanding how people work and how tasks are completed. Combined with process details mined from system event data, Task Mining enables organizations to enhance operational efficiency, improve customer experience, and accelerate impactful digital transformation.

It accelerates digital transformation time to value by automating how you discover, analyze, monitor, and improve your processes.

It is either hosted by ABBYY or installed on-premises. There is no difference in functionality whether Timeline is accessed via ABBYY’s cloud instance or installed locally.

05.09.2024 16:23:54

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