Deadline Configuration
The deadline determines a regulated period of time to complete some process steps. When one of the predefined events occurs, the program starts an internal timer. The timer for the deadline will stop when the first expected event happens in a timeline. If expected events fail to happen within the specified period of time, it is considered by the program as a deadline violation.
Before you begin
When you work with the Deadline analysis, the statistics are shown for the currently applied filters. You can find them at the top of the program in the Current section. Filters allow applying analysis configuration to the preselected timelines and sets. For details, see Effects of Current filters.
In addition, the Calendar settings affect the statistics calculated while working with Deadline analysis. For details, see Effects of Applying Calendar: Example 3.
How to set up Deadline
- Select events that will start a timer for a deadline.
Click Select events under the Start on event section and choose one or multiple ones in the appeared window. Click Add to save events for configuration.
The deadline timer starts when the starting event occurs in a timeline. If there are multiple starting events, adjust which one to use: the first or last one. - Select the expected events for the deadline under the Expects event section, in the same way as described in point 1.
The deadline timer stops when the first expected event happens in a timeline. - Adjust the time period defining the deadline.
Choose one of the following options: - Time interval
Set the duration when the expected event has to occur after the starting one.
For example, an insurance claim should have an adjuster assigned within 5 hours after the information is received. Set Time interval between events to 5 hours to determine such a deadline. - Cutoff time
Set the logical expression to define a deadline: 'If starts before X time, then should end by Y time, Z day(s) later'. It means that if a starting event occurs before a certain time, then the expected event has to occur by another specific time. You should specify X, Y, and Z values to complete the rule.
Note. When defining days to wait for the expected event, their count starts from the day the starting event occurs. If you need to define the same day, specify 0 as a day count. For example, if Provider Assigned happens before 10:00 AM, then the event Patient Admitted or Patient Discharged should happen by 4:00 PM of the same day.
Important. Make sure you specified the proper time zone in User Profile, and that your uploaded data contains the same time zone. - Click Run to perform the analysis.
The program will display timelines that missed the deadline.
Important. If the expected event did not happen at all in a timeline, it is also treated by the program as a deadline violation. - Click Apply to create a filtration for process instances that breached the deadline.
A new filter will appear in the Current section at the top.
9/5/2024 4:23:54 PM