Frequently Asked Questions
What is a timeline ID?
A timeline ID is a unique sequence of symbols that allows finding events connected with it and combine them into a timeline.
For example, a timeline ID can be an order number, a support ticket number, a parcel track number, etc. It may look like 100013, IN689, AP1234K and so on.
What is a timeline?
A timeline is an event history for a process instance. A timeline consists of events that state that something happened to this specific process at a certain time. For example, it can show what happens with a specific order from the time it is received to the date it is completed.
What is an event?
An event is a single occurrence of a business process step. The event indicates what happens with a process instance. For example, Order Submitted, Patient Departed, Adjuster Assigned, Ticket Escalated, etc.
What is a primary path view?
Primary path view is a schema that shows the most frequent and common path and allows exploring deviations from it.
For details, see Primary Path View.
What is a deviation?
A deviation is a path that differs from the TOP 1 primary view. For example, if you select TOP 2 with the slider at the bottom, the program adds nodes and transitions for the second most popular path to the graph.
For details, see Primary Path View.
What is a tile?
A tile is a visualization element that represents set statistics and customer-created charts on Board.
For details, see Board.
What is source data for projects?
You can consider source data as records of various events. Each event refers to a certain process and a point in time. A process can be seen as a collection of cases and a case can be seen as a sequence of events.
Why use process analysis?
Process analysis allows you to create a digital representation of business processes, and assess and analyze specific events or the whole chain of events. Business processes occur at all levels of an organization’s activities and include events that users can easily see and events that are hidden in information systems. Process analysis combines the mix of separate steps of business processes into structured chains of events for each process instance for further analysis.
What is a simulation?
Simulation is a Timeline feature, that provides a variety of options to experiment with the real process. By changing processing times, workflow distribution, and resource demands you can discover ways of improving your process before the solution implementation.
For details, see Simulation.
What is the maximum file size for upload?
There are no limitations to the file size. However, if the total data size in your project exceeds 500 MB, Timeline will prompt you to switch to Large Data Mode. You will also be prompted to switch to Large Data Mode if you attempt to load more than 1 GB of data into your regular project using a browser.
For details, see Working with Projects in Large Data Mode.
How does the order of records in the uploaded file affect the project?
In general, the order of the records in the source file does not affect the processes. After upload, events will form timelines based on timestamps, not the order in the file.
Important. If several records, related to the same object, have the same timestamp, the application will keep them in the same order they were placed in the file.
How to add seconds for a timestamp column?
In order to save seconds into a CSV file, switch to Custom Formats in Excel, select "m/d/yyyy h:mm" and change it to "m/d/yyyy h:mm:ss".
How can I upload data to Timeline?
In addition to a manual file upload to Timeline, there is also the list of other data sources, for example, Repository, automatic upload via SFTP, ServiceNow, Alteryx, and Salesforce. You can find all available sources in Project details > Data sources. For more information, see:
ETL in the Cloud
How to define the process duration?
You can find it in the Duration metrics pane which shows the minimum, maximum, and average duration of the processes. Click the metric to see more details.
Primary path view has 2 filter buttons. What do they stand for?
The Apply button near the graph allows creating a timeline set based on the number of deviations selected at the bottom.
The Apply button on Board creates a timeline set for configured Selections and applies a corresponding filter to the set in focus on the top pane.
For details, see Views and Boards Interactions, and Timeline Set Filtering.