Troubleshooting

The Server Manager fails to launch and shows the following message:"Cannot start the Server Manager service. Configuration file corrupted"

The Server Manager fails to establish a connection with the Verification Station, Indexing Station, or the Remote Administration Console installed on another computer...

No connection with the external FTP server...

The workflow does not start, and the following message appears: "Some of the working folders are inaccessible"...

During image processing, a "The Server Manager is out of disk space" warning appears on the computer where the Server Manager is running...

Retrieving an image file that is being processed by ABBYY FineReader Server...

Numbers or digits in curly brackets are appended to the names of output files...

The Scanning Station fails to export a batch, and the following message appears: "Cannot access the Input folder of the workflow. Use a workflow with a shared folder if the server is on another computer."...

FineReader Server is unable to retrieve messages from POP3 e-mail server or send messages via SMTP server...

Document separation by barcodes does not work correctly...

An access to file error message appears when working with the program...

A loading job queue error "ABBYY FineReader Server 14: Failed to load job queue. XML parsing error: XML document must have a top level element." appears when working with the program...

If HyperThreading is used on a machine where a Processing Station installed, no more than 16 CPU cores are shown in the properties of this station in the Remote Administration Console...

Note. You can change the paths to the Server Manager and Processing Station temporary folders. The default paths are:

  • Server Manager temporary folders — %PROGRAMDATA%\ABBYY FineReader Server 14\RS14WF
  • Processing Station temporary folders — %PROGRAMDATA%\ABBYY FineReader Server 14\PS14WF
See also

FineReader Server Properties Dialog Box

Configuration File

11/29/2022 5:26:42 PM

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