ABBYY Timeline Components
Whether you use Timeline via ABBYY’s SAAS instance or installed on-premises the recommended configuration of Timeline requires 3 key components:
- The Timeline core (either hosted by ABBYY or installed on-premises).
- Recorder which captures individual users’ desktop sessions.
- Recording Service that manages the deployed Recorders.
Recorders and Recording Service must always be on-premises - local to the users being recorded. There is no difference in functionality whether Timeline is accessed via ABBYY’s cloud instance or installed locally.
The purpose and functions of platform components are described in the table below.
|ABBYY Recording Service||
ABBYY Recording Service collects user interaction logs from multiple users over time and allows to submit obscured data into ABBYY Timeline.
It is only on-premises and includes databases and website.
Captures individual users’ desktop sessions.
It is only on-premises and includes Recorder, Recorder Log Viewer, and browser extensions for Google Chrome, Mozilla Firefox and Microsoft Edge.
|ABBYY Recorder Log Viewer||Allows users to view the logs recorded by ABBYY Recorder.|
Timeline analyzes user-desktop interaction data to assist organizations in understanding how people work and how tasks are completed. Combined with process details mined from system event data, Task Mining enables organizations to enhance operational efficiency, improve customer experience, and accelerate impactful digital transformation.
It accelerates digital transformation time to value by automating how you discover, analyze, monitor, and improve your processes.
It is either hosted by ABBYY or installed on-premises. There is no difference in functionality whether Timeline is accessed via ABBYY’s cloud instance or installed locally.