SLA control

SLA-related information is available to the Administrator on the Processing Monitor → Batches page. This includes:

  • The number of batches that are close to their deadline or overdue
  • The current stage of batches
  • The batch creation date
  • Processing deadline of the batch.

In addition to this, the Administrator can view SLA-related information in the main window of the Project Setup Station (click View → Batches) and in the main window of the Verification Station in the batch view (click View → Batches) and the task view (click View → Queues). The following columns in these views contain SLA-related information:

  • Processing Start Time
    The date and time when processing of the batch was started.
  • Expires on
    The deadline for the batch..
  • Status
    Contains warnings for batches that are approaching their deadline (Expires soon) or are overdue (Expired).

Filtering batches with deadlines

To make keeping track of deadlines easier, you can filter batches in the batch view (View → Batches) to display batches that are approaching their deadlines or are overdue. To do this, select one of the following items from the Show drop-down list and specify filtering criteria:

  • Batches overdue within time period...
    Filters batches by their deadlines.
  • Batches with expiration status...
    Filters batches by their deadline status.

After a filter is applied, the current filtering criteria will be displayed to the right of the Show drop-down list. To change filtering criteria, click the button.

How to move tasks up in a queue

There are several ways to ensure that batches meet deadlines specified in SLAs:

  • Set their priority to Extra-high
  • Assign them to another Operator

Postponed tasks

Operators can postpone tasks . This can delay the processing of a batch beyond its deadline and lead to non-compliance with an SLA.

Postponed tasks are indicated by the icon in the Task Postponed column of the Details view (View → Details) on the Project Setup Station. The User Task column of the details view contains the name of the user that postponed the batch.

Operators can view a list of postponed tasks by clicking View → Queues in the Verification Station. This allows Operators to keep track of batches that have deadlines.

12/1/2020 7:03:59 AM


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