Technical support

If you have any questions regarding the use of ABBYY FineReader, which can't be answered using the information provided in the User's Guide and Help, please review the Frequently Asked Questions section in the ABBYY knowledge base.

If you still can't find the answer to your question, please contact the ABBYY technical support service. You can create a new support ticket using an online form at https://support.abbyy.com. Describe your problem in the ticket, and our experts will be glad to assist you.

In the case of a technical issue, please attach a system report file to your support ticket. To generate a system report, click Help > About > System Info... > Save....

If for some reason you are not able to generate a system report, please provide the following information in your support ticket:

  • The serial number of your copy or Support ID (click Help > About > License Info to find out the serial number of your copy of the product);
  • The build number of your copy (click Help > About);
  • Your Windows version;
  • Any other information that you think is relevant.

Before contacting the ABBYY technical support service, be sure to check for the latest updates available for your version of ABBYY FineReader and install them. To do this, click Help > Check for Updates.

Technical support is provided only to registered users subject to the Product Life Cycle and Technical Support Policy. To register your copy of the product, please visit our website or click Help > Register... in the product.

12/17/2020 1:21:38 AM


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