Technical Support

If you have any questions regarding the use of ABBYY FlexiCapture SDK, first of all consult the documentation provided with this product (this Developer's Help and the Readme file). Useful information can also be found in the technical support section of our Web site at

If you cannot find the answer to your question, please submit a request in ABBYY Help Center. Please provide the following information when contacting technical support:

  • your first and last name;
  • the name of your organization;
  • your phone number (or fax, or e-mail);
  • the serial number of your ABBYY FlexiCapture SDK package;
  • the protection type of your ABBYY FlexiCapture SDK package (software or hardware);
  • the build number (to determine the build number, see Properties in the FCEngine.dll local menu or in the file Readme.htm);
  • a description of the problem;
  • a project that demonstrates the problem (with the necessary data files). This may be a slightly modified ABBYY FlexiCapture SDK sample. We recommend that you compress the files using any popular archiving program (WinZIP, WinRAR, etc.);
  • the name of your development tool;
  • the type of your computer and processor;
  • the version of your Windows operating system.

You can gather some of the above mentioned information automatically:

  1. Run the AInfo utility (AInfo.exe) from the <Installation folder>/Support folder.
  2. A dialog box will open displaying available information. Save this information to a ZIP file.

Note: No personal information or information about the user's computer is collected. You can view all the saved information in the created archive.

You can also provide any additional information you consider important.

15.08.2023 13:19:30

Usage of Cookies. In order to optimize the website functionality and improve your online experience ABBYY uses cookies. You agree to the usage of cookies when you continue using this site. Further details can be found in our Privacy Notice.