Release Notes

New features

Task Mining

In Timeline 5.3 the Task Mining functionality became much more powerful and user-friendly.

Task Name visualization
In Task Mining projects, you can now easily switch between tasks as between data sets. All views will correspond to the chosen task, and you can change it from any view when needed.

Forms identification
In the new version, Task Mining obtained a fundamentally new approach to recording and analyzing user actions - Forms. A Form is a set of subsequent user actions in one application, window, or a web page. They are detected automatically by the program, and you can check them in the Form Editor view.

Form Editor
A brand-new feature that allows you to review automatically detected forms to improve the Task Definition quality. This helps you to have more control over the result and make the analysis handier and more precise.

Task Definition Editor
Updated Task Definition Editor mechanism, that gives you freedom to set tasks according to your needs. Timeline 5.3 now supports concurrent and parallel tasks, you can set them manually in this interface to ensure maximum accuracy of future analysis. This functionality now offers the following possibilities:

• Task Definition Actions - In Task Definition Editor you can add a new task definition, drag-and-drop elements from original sequence to a task, rename tasks, select form type (required, removed, etc.), set special cutting mode and also apply and cut logs.
• Ignore elements - you can select and mark applications, forms or action types as ignored. They will not be presented after cutting logs.
• Control level - now it is possible to see a task step on a control level. This dialog lists all controls for a selected form and allows a deeper task configuration. Here you can choose a specific control that will be a task start or end instead of the whole form.
• Single form task - tasks that contain only one form became configurable. In Task Editor you can drag-and-drop one form to the task area and determine it as a full-scaled task for further analysis.

Task View Schema
This is a new feature that allows you to have a graphical representation of data and gives you more task details, important when choosing automation candidates. Starting from Timeline 5.3 you can see the hierarchical logs structure on a graph as a visual result of the Form Editor and Task Definition Editor settings.

The Schema visualizes many different elements and gives you a large variety of display settings as showing percentages, more or less task variation, specific element details and many more. You can: ignore forms and applications so they are not shown in the schema; make a page, application Ad hoc, so they disappear from the main display and are placed into a special ad hoc section; declare that the order of several controls doesn’t matter and some pages or applications are optional; rename pages and applications and add comments to each element on a schema.
For determination of specific detail, Schema allows to display forms that a node contains by double-clicking on it. When expanding a node, the graph restructures itself and displays transitions between the controls of the chosen app and other apps involved in the task analyzed. From here you can go down to controls to take a closer look at a certain workflow step and set up a link to a Process Analysis project from this view.

Timeline

Terms of Service
All the separate Master Service Agreements are unified in the single Terms of Service document for all regions. For new registrations, it is accessible via a link from the modified End User License Agreement window. Existing user can read the new Terms of Service on this page.

ODBC data sources
Set of supported data sources is expanded. Since there are third-party ODBC drivers available for a wide range of databases, in Timeline 5.3 it is possible to upload data from various databases like PostgreSQL, MS SQL and Oracle. The ODBC connector is available as an External Import Adapter in the ETL (Repository) Data Sources configuration.

Blue Prism support
Timeline 5.3 allows integration with Blue Prism Capture. It is now possible to export tasks from Timeline in JSON format to 2.1 and 3.0 Blue Prism Capture versions. Blue Prism Capture – is a simple tool to record, visualize and edit Task Mining processes for further PDD creation or export to Blue Prism Automation.
The presence of this feature depends on your license and additional settings. Export is not allowed for Task Mining Projects by default, first, it has to be enabled in the Admin-app. An export file size limit can be also set there.

Attribute distinct count metric
Timeline 5.3 allows to create a new Metric type to count distinct of an attribute.

Clone projects
You can now create a copy of an existing Process Analysis project with its data. Cloning of Task Mining projects is not supported in Timeline 5.3.

Improved performance for projects in large mode
Internal algorithms are adjusted to assure faster handling of large projects. Timeline 5.3 tends to minimize processing time difference between projects in standard and large modes. Breakdown by dimension histograms for Duration, Count, Count unique, and Time gap metrics on the Project Home page are now supported in large mode projects.
Important. Big Data feature in Repository is no longer supported, please use Large Data Mode for projects.

Personal Data protection - delete suspended accounts
Starting from Timeline 5.3, all your personal data will be deleted when the time period for a subscription being suspended is over. Subscription becomes suspended when its validity expires, you will receive a series of email notifications to warn you in advance about subscription expiration. After being suspended for 30 days your data in project and repositories, account and subscription records will be erased.

Chart settings update
New options are added in the Charts tool. A limit of datapoints became configurable in the Data Threshold, you can now decide how many datapoints are shown and to hide or to aggregate others.

Query attributes
When creating a query, it is now possible to use two new operators: Equals any of and Contains any of. They allow to find timelines with attributes that correspond to the entered values according to the operators' logic. You can enter as many values as needed separating them with commas.

For vendors

License plan type
Timeline 5.3 offers its best with a personal approach - licenses are configured for each customer separately to meet the exact needs of each user. Plan type of a license is added to licenses tab in Admin-app, so this information will be also available in exported CSV from there. Now you can see your license's plan type even if you have no access to the Admin-app.

Email sender and the support email
Timeline 5.3 offers more flexibility for custom needs as configuring email sender and a link to support email. You can now set a branded electronic address for service mailings, e.g. a no-reply one, and add a different support email that is more convenient for you.

Improvements

Task complexity
The complexity algorithms are tuned to increase calculation accuracy.

Link to Process Analysis project
You can setup a connection between Task Mining and Process Analysis projects from a Task View Schema. It means to link a control in a task with an event in a process, which allows a cross-analysis of two projects of different types and to get a more detailed representation of an event any time.

Behavior of the Recording Service on disconnection
If a local Recorder loses connection with Recording Service, all the unsent data will be processed after the connection is restored.

Fixes

Task Mining

• Task Mining missing clicks from Add-in button in Outlook fixed
• Task Mining recorder is no longer recording every keystroke.
• Double clicks recording fixed.

Timeline

• General interface and dialogs improvement
• Corrected Interval calculation when Calendar is applied.
• PDD export error fixed.
• Users with Charts now can be removed from account.
• No password email address can now be used in SMPT Server Configuration.
• Help link in Select Milestones in Schema configuration fixed.
• Timeline Windows installer fixed to accept credentials correctly.
• Connection String for data sources in repository now has no character limits.
• Schema not rendering properly fixed.

Known issues

High CPU load
You can experience a CPU load increase after Timeline installation. You can learn the root cause and a possible workaround in the Timeline Known issues article.

New features:

Timeline

Large Data Mode
Timeline 5.2 allows processing large datasets. Upload data files into projects in Large Data Mode, containing up to 100 million events.

Selecting Date Range When Uploading Data via ServiceNow
Now you can upload data via ServiceNow not only for the specified last time period but also for a set time interval between two dates.

Applying To-Do Lists to Multiple Tables
In the Tables section of the repository, you can apply a specified to-do list to multiple selected tables.

Displaying and Sorting Timeline
Now you can sort and arrange paths independently in the Path analysis module using Ascending and Descending metrics values.

Visualizing Combination Charts
Sort data on X-axis by ascending or descending combination charts in the Charts module.

Streamlined Login
The login panel in Timeline 5.2 is changed for convenience, providing you much better login experience.

Task Mining

Deleting Logs
This version allows deleting logs from a Timeline project through a selection dialog. Remove unnecessary logs to free both memory and storage space.

Creating Process Schemas Based on Automation Candidate
For creating process schemas, you can select any event from a chosen automation candidate as a milestone.

Hide or Gray Ignored Events and Applications
You can hide or gray ignored events, types of events and applications in the Task Definition Editor.

Recorder & Recording Service
New options for event recording:

• Record user actions in Citrix.
• Record user actions by schedule, for example, only during workhours.

User interface updates:

• Supporting Japanese language.
• Showing username in the UI.

Fixes:

• Exporting Japanese fonts to PDD/PDF files fixed.
• All events are available now for selecting as milestones in the Process schemas.
• Alert emails now contain all timelines added while configuring alerts.
• Optimized dashboard visualization.

New features:  

ABBYY Timeline

• Alerts Webhooks can contain attributes from timelines.
• Customer notifications.
• Provide status information with admin app.
• More detailed status information is displayed on the status page.
• X-axis custom sorting on charts, only for histogram mode.
• Multiple uploads into the same ETL table.
• Recalculate sets button on set list modal allows to recalculated all the sets at the same time.
• Improved business duration calculations for projects without time zones.
• Remove support for ABBYY Timeline 1.2 and earlier.

ABBYY Recorder 2.0

• Improved the meaningfulness of events the ABBYY Recorder produces.
  Events in ABBYY Recorder 2.0 are formulated as interactions with UI elements.
  Sequence of "low level" events, that represent for example interactions with a combo box, in the new approach will be just one event. The previous Recorder did not record most interceptions with buttons and menus if they were produced by keyboard.
  ABBYY Recorder 2.0 records such kind of events. The events do not depend on how they were produced: by keyboard or by mouse.
• Added Recorder extension for Mozilla Firefox and Microsoft Edge browsers.
• Events produced by browser plug-ins are more elaborate and meaningful because plug-ins have access to DOM (Document Object Model).
• All three plug-ins (Google Chrome, Mozilla Firefox, Microsoft Edge) share the same code.
• LightLogViewer standalone installation support for a tool to allow viewing of recorder logs without the need to install the Recording Service.
  Supports the ability to view what is recorded without installing Recording Service.

Fixes:

• Changed logic for recording sessions.
  If you stop recording a session and then resume it without changing the template, then the log will be written to the same session (it used to be in a new session).
• Custom minimum value for interval in alerts.
  Administrator can change the minimum time interval for alerts. This feature depends on your license.

New features:

• Update compressed projects

• Allows adding data to compressed projects
• A new repository operation will create an additional field and extract attributes from a timestamp into it
• Extract year, month (as name or number), or day (as name or number)
• This will support things such as using day of week as a dimension
• Timeline can be installed on Kubernetes and run on a k8s cluster

Task Mining

• ABBYY Recorder can record Windows apps and web apps
• Windows apps
• Apps with standard windows controls or wpf application
• Web Apps
• Applications that use standard html controls
• Chrome is fully supported; other browsers will generate less complete information.
• ABBYY Recording Service
• Communicates with individual ABBYY Recorders and supports definition of templates, management of recorders, viewing of logs, uploading of logs to ABBYY Timeline, and management of settings. ABBYY Recording Service can run with local on-prem ABBYY Timeline as well as with ABBYY Timeline in the cloud.
• Recording templates
• A template defines
• When to start recording
• Whether to include screenshots
• Where to obfuscate, or blur, images
• What apps and websites to include or exclude from recording
• Zoom in/out
• Link an event in a process project to a task type
• Selecting event in schema gives option to ‘zoom in’ which takes user to new tab showing home page in tasks project filtered to show only tasks/timelines for the selected type
• ‘Zoom out’ from a log will take user to the Timeline project the log was loaded to
• PDD
• PDDs are lists of events in a task.
• For each event we provide an operation and a field as well as a screenshot if we have one
• Option to generate in PDF or MS Word
• Redaction
• Options are no redaction or blur screenshot
• Remove potentially confidential data from URLs
• Expressions can be defined to map confidential data that might be in URLs into other strings
• Highlighting of clicked fields in screenshots
• Highlight in a screenshot what was done in a given step
• Auto cut suggestions
• Look for repeated sequences to recommend as cut suggestions using algorithm
• Show user suggestions and allow user to select those to use to define tasks
• Manual definition of tasks
• User can define start and end events of a task
• ABBYY Timeline will then find all instances of this task in logs
• ABBYY Timeline Task Mining Homepage
• Manage tasks
• Display metrics to highlight tasks that are good candidates for automation
• Rank automation candidates by complexity
• Based on similarity of sequences
• Rank automation candidates based on gain
• Time saved is time taken by task
• Define task cost
• Cost for a task can be defined by hour or as a fixed cost per task instance
• Filter to show specific task
• Select a task type, apply filter, and use all timeline tools to view all instances of that task as you would any other process

Fixes:

• Enhanced upload report
• Create upload report not just from browser upload but also from sftp and scheduled uploads
• Fixed installer not to ask for admin credentials on update
• Improved ABBYY Timeline performance in handling large logs
• We recalculate set statistics after uploading new data
• Fixed error during exporting set
• Side by side comparison was not applying metric for all timelines
• Emails are not sent when invited user from account

New features:

• Derived metric – define new metric from old metrics
  Metric operator metric/constant 
  Such as
  Metric A * .5
• Time filter for charts
  Select start and end time for charts
• Create charts from aggregated data values
• Salesforce improvement to get data from opportunity fields
• Export formatted dates in chart export
• Date add - need to add duration value from data column

Fixes and Tweaks:

• Alert text isn't translated in ATL UI
• Project Import Error
• PM switching to AM in Alert module 
• Cannot filter Wrong position violations of Protocol
• When logging into an overdue account (account with resources over the limit), we eliminated the error message to non-admin users as they cannot do anything about it anyway.
• When custom domain name is used for SSO login or IP range filtering, disable registration and login on other than the custom domain
• Fixed Alerts module adding all timelines irrespective of the "Include timelines even if previously reported" option

New features:

• new connectors
• Alteryx connector
• DB connector
• SAP connector
• Dashboard:
• clone dashboard
• threshold lines on charts
• use groups from ADFS identity provider to share projects
• central panel to manage scheduled tasks
• delete timelines from project
• aggregations table for Alteryx export

Fixes:

• ETL
• fixed upload report does not open after failed load-into-project operation in repository view
• fixed delete-column operation failing after removing previously set filter
• fixed check-date-format button in change-type operation editor
• Dashboard
• fixed dashboard authorization according to owner, user, dashboard_viewer_only roles
• fixed dashboard to handle charts with % in the name
• Misc
• fixed misplaced tooltip in single-timeline view
• updated 3rd party libs to add vulnerability patches
• added a lower limit for dashboard chart size, below which only an error message is displayed
• improved SOAP webhook error reporting
• fixed saving/clearing breakdown dimensions in metric modals
• fixed event cost configuration and calculation for time-based costs with lookup table
• fixed five9 import to properly report invalid credentials
• fixed embedding ABBYY Timeline in iframe
• fixed dimension breakdown settings being remembered even after cleared by the user
• failed SFTP operations are logged in repository history (if the target is a repository table)
• send SFTP upload report email to actual repository owner

New features:

• Added new languages: French, German, Italian, Portuguese (Brazilian), Spanish.
• ETL queries are limited to 10 minutes. This can be changed on a per account basis in the admin app by editing the license limits. Note that this applies to individual operations users run in ETL, ToDo lists are not limited as a whole, only the operations in them. At the same time, the limit applies to loading the original csv file into the database.
• Added a notifications to the JOIN operation that it may take a long time, and it will be canceled in 10 minutes (10 is replaced in the message with the actual limit in the license). It is only shown if the 2nd table has more than 1000 rows.
• Made it possible to give the ACCOUNT_ADMIN role to multiple users in an account.
• Embedding Timeline in an iframe requires domain to be whitelisted.
• Enabled setting the time zone for a project when loading data from ETL. This is analogous to setting the time zone during normal upload.
• Added a button to test the data format the user configures in the change type operation editor.
• Remove invalid "UTF8": 0x00' characters from CSV files when loaded into ETL.
• Added handling of alternative column separators (coma, semicolon, pipe) in csv files uploaded into ETL.
• Improved error reporting of misconfigured charts on the dashboad and in chart editor.
• Added string and date operators to the case statement in Derived field ETL operation.
• Modified Replace substring operation to allow replacement of NULL or empty string values.
• Made session timeline configurable in the account view.

Fixes and Tweaks:

• Improved handling large datasets in forecast training.
• Fixed dashboard charts to handle cases when an event-based metric (e.g. time-interval) is to be broken down by an unrelated dimension.
• Fixed a bug in the ‘Show timelines’ button in enlarged chart view. It failed to show the timelines behind the chart if there was no column selected. (In that case, it should show the timelines in the set the chart is based on.)
• We changed the default mode of dashboards to ‘view’ from ‘edit’.
• Fixed y-axis label formatting on combination charts with time based metric.
• Fixed cost configuration when we did not accept fixed cost based on attribute (the user also had to specify a fixed zero amount).
• Fixed relative time filtering (current quarter) in charts.
• Updated UI framework to Angularjs 1.7.9 to apply latest vulnerability patches.
• Added ‘Delete dimension’ button in Path details panel.
• Fixed the interval view to keep selected range (min-max, 90%, etc) when changing dimensions.
• Fixed the interval view to remember slider positions during page refresh.
• Alert SMS used the profile language of the user the SMS is sent to.
• Fixed side-by-side charts for truncated texts and we made it remember the last sort-by settings
• Fixed breakdown view to use column alias if provided.
• Display appropriate error message on phone-number validation screen to let the user know about malformed phone numbers.
• Display appropriate error message when import fails due to invalid credentials or not configured API access.
• Updated the help links to point to the new knowledge base and documentation.
• Modified displaying dates throughout the app to use the format in the browser’s locale.
• Fixed ETL load-into-project operation to handle timestamps with too high precision (timestamps are rounded to the seconds).
• Fixed calendar config modal where exception days where displayed offset.
• Added unit when displaying Total time saving or Total cost saving metrics on bottleneck view.

Fixes and Tweaks:

• Fixed cancelling ETL operations
• Fixed forecast training on string attributes where attribute values are actually numbers.

Fixes and Tweaks:

• Improved Salesforce import connector, user can separately select fields to be imported as events or attributes
• Improved Forecast training data preparation to lower memory usage (in some cases, training failed due to running out of the allowed memory bounds)

Fixes and Tweaks:

• Fixed custom field selector in Salesforce import dialog
• Fixed change column type functionality in projects
• Made AWS SES endpoint configurable per instance
• Improved performance of ‘delete duplicates’ ETL operation

Fixes and Tweaks:

• ETL:
• Fixed filters in operations. Filters are combined using AND, except when consecutive filters refer to the same column, and the operations are Equals, Contains, or In. Such filters are parenthesized and combined using OR within the parenthesis.
• Fixed "Delete duplicates" operation that failed to delete records if some values were NULL.
• Fixed "Join" operation that failed when the table name had special characters (e.g. "-").
• Dashboard:
• Fixed "Number chart" that sometimes rendered too small.
• Added a notification to tell the user that a new version is deployed and they need to refresh the browser.
• Changed how scheduled tasks (e.g. ServiceNow import) are saved at the backend.

Fixes and Tweaks:

• Now it is possible for users to specify negative values In Repository date-add operation to subtract intervals from dates.
• Fixed error when Repository load-into-project operation sometimes failed with ‘binary type mismatch’. This could happen when a date manipulation operation in the repository table when a date could not be calculated correctly.

Fixes and Tweaks:

• Repository fixes:
• Reported upload time now includes both upload to S3 and migration into DB
• File size will not be shown in upload report in case of load from repository
• Disabled configuring the deletion of all columns in a table in the ‘Delete column’ operation
• Fixed deleting tables when deleting a repository
• SFTP fixes:
• Fixed repository history to contain all load operations executed in a 'todo' list
• Dashboard fixes
• Fixed layout issues on IE11
• Fixed layout issues caused by split cell
• Chart editor fixes
• Misc:
• Fixed re-inviting a user to an account
• Changed favicon to new logo
• Every user is moved to the same account in on-prem deployment

New features:

• Projects cannot be made public in the app anymore
• Sorting in the list of projects and users in the account view, dashboards, repositories, projects has been fixed
• Project tags and notes are exported/imported with other project properties
• Currency symbol in the wrong column of the bottleneck view has been removed
• Fixed the issue that some expired accounts are not suspended due to their owner not being in the ACTIVE state
• All users are moved into a single account on on-premise install

Fixes and Tweaks:

• Various dashboard fixes

Fixes and Tweaks:

• Fixed several issues with the combination-chart:
• Added proper time formatting to the y-axis
• Sort x-axis alphabetically when it is a dimension (not time)
• Fixed error message when one of the metrics is based on an empty set
• Fixed error message when incompatible metrics and dimensions were selected
• Formatting a chart from another project used properties of the dashboard’s project
• Prevent the user creating charts with more than 5000 datapoints
• Fixed rescaling the number chart when the user changes the browser size
• Clarified classification editor, it asks for confirmation when the user tries to save the classification without saving an edited category first
• Fixed sorting of projects, dashboards and repositories in the corresponding list views
• Don’t send password expiration emails to users of SSO accounts
• Send only one password-expired email to the user (not every day after expiration)
• Fixed project import for projects with dashboards that were exported before the 4.8.0 release
• Fixed displaying long timeline and project tags
• Fixed project and repository locking during sftp upload
• EULA publication dates are set to 2020.02.20 in the EU, AU and JP EULAs

New features and improvements:

• Dashboard:
• Metric catalog is split into metrics and charts:
• Metrics are reused in charts, side-by-side comparison and path-details modal
• Charts are loaded faster as data is pre-calculated
• Combination chart is added:
• Different sets of data can be displayed on the same chart
• Charts from other projects can be added to dashboard
• In chart view mode, dimension filters can be applied to charts
• In chart view mode, ‘show timelines’ button adds filters from metric, selected dimension and applied dimension filters
• Repository:
• ‘Delete column’ operation is supported
• Operation ‘Derived field‘ is extended with options ‘case’ statement
• Calendar:
• Day of week can be added to exceptions
• Exceptions could be sorted by time
• Warning is displayed if a exception is created that overlaps non-working days
• Project horizon:
• The user can set a time interval for the project. Events outside the interval are regularly deleted
• Misc:
• Width of left menu in repository (and in dashboards) is adjustable by the user
• ‘Notes’ and ‘Tags’ can be added to project details
• Project details are available for users with USER role
• New project list in table form
• Transfer ownership of repositories
• Attribute type in project can be converted (string, number, boolean, date)
• Project data export can be compressed
• Chart recalculation can be invoked in a project from admin app
• Users can choose columns to be imported from Salesforce
• Added proper soap configuration panel to alert webhook – the user can choose between the old HTTP POST and the new SOAP webhooks
• Forecast training can be stopped, as opposed to aborted, in which case the trained model is saved as is at that moment
• Added license expiration emails for ACTIVE account – notification is sent 60, 30, 10, 5, 1 days before expiration and on the same day too
• Users can configure a cost unit in the cost configuration modal, and it is used everywhere in the app (currently $ is wired in)
• Breakdown updates:
• Comparison column chart displays the first 1000 columns
• Added an ‘Other’ tile representing the sum of rare values (not in top 100 values)
• Added more descriptions about the values
• Added automatic deletion of user data 30 days after license expiration
• Added new EULA in all regions and make user accept ABBYY privacy and cookie policies

Fixes and Tweaks:

• General stability improvements

New features:

• Back Office Administration:
• New ability to disable registration on on-line instances (and allow invitation only)
• improved audit logs
• new audit view in admin app
• new audit log export in admin app
• Enterprise security features:
• SAML2 integration, tested with
• Okta
• Microsoft Windows ADFS
• OneLogin
• Distribution
• new analysis module – works like the breakdown with but for numerical attributes
• License management improvements and adjustments:
• instead of removing users from an account, they can be suspended
• suspended users cannot log in
• suspended users do not count against the ‘number of users in account’ limit
• projects of suspended users are accessible by any other user they are shared with
• projects of suspended users can be managed from the account view
• suspended users can be activated on the account view

Fixes and Tweaks:

• Back Office Administration:
• Improved security

New features and improvements:

• Data requirements
• input file can include Russian and Japanese characters
• Enterprise security features:
• account invitations for SSO integrated accounts
• simplified SAML integration – service provider certificate can be uploaded as is
• SAML login can be initiated on Identity Provider site

Fixes and Tweaks:

• Console error when closing the property panel
• minimum period for import through ServiceNow is set to 1 hour
• minimum period of alerts is set to 1 hour
• charts are displayed correctly while switching from Last period to Absolute time in Metric history
• tags in large projects are calculated per timeline, not per sets of compressed timelines
• the column Value in Cost analysis is no longer case-sensitive
• training in Deadline analysis processes non-numeric timelineID

New features:

• License management improvements and adjustments:
• Added administrative management of enterprise account project management.
• Account admin can edit/delete projects or change a project from public to private
• Path Analysis:
• New path details in top 3 by any dimension
• On-premises installer for Windows Server

Fixes and Tweaks:

• Back Office Administration:
• Improved security
• Big Data:
• Improvements in data compression
• Increased memory efficiency for large projects
• Increased capability for efficiency and availability of alerting engine
• Increased ability to scale in multi-tenant environment
• More efficient internal implementation

New features:

• New data processing / data source:
• Big Data: ability to compress the raw data set before loading into a project
• Data export from dashboard line charts
• Forecasting:
• Added Event importance – analysis of the specific contribution of each event into the forecasted outcomes
• Default set for each project, displayed to all new users
• Path Analysis
• Displaying the total number of paths
• Detailed Case (Instance) Analysis
• Displaying event costs
• Event Statistics/Details
• Adding event filters from activity list
• License management improvements and adjustments:
• Automatic consolidation of users into an enterprise account
• Logging and recording IP addresses of all users

Fixes and Tweaks:

• Back Office Administration:
• Improvements and enhancements for security and control
• Improvements and fixes in license and mail configuration for on-premise deployments
• Business Calendars:
• extended to Query and Workflow analysis
• Accelerated launching of Python modules
• Protocol Analysis:
• violation for constrain "between"
• Data Processing / Upload:
• More informative upload report
• Improved upload concurrency for better performance and upload reliability
• Search Improvements:
• Literal search with special characters

New features:

• ETL:
• error handling and reporting

Fixes and Tweaks:

• Changing the internal database structure to increase the concurrency of load operations
• Continued enhancement to the Admin tool, providing multiple account management tools for enterprise accounts
• Improvements to data load performance for faster time to load

New features:

• New data processing / data source:
• Direct cloud-to-cloud import from Five9 call center
• License management improvements and adjustments:
• Administration: Ability to merge multiple independent users into the enterprise account from administrative panel
• Alerts:
• Real-time: configurable throttling for real-time alerts
• Forecast:
• Improved prediction on deadline violation
• ETL:
• Added control to remove repository history
• Added validation and error reporting of upload manifest
• Breakdown Analysis:
• Enhanced breakdown analysis with ability to select an attribute from all events where it occurs

Fixes and Tweaks:

• Other Fixes:
• Numerous bug fixes, performance and reliability improvements

New features:

• True real-time data processing / live data streaming:
• Provides zero latency in monitoring and alerting to provide real time process monitoring and remediation efforts via webhooks
• triggering alerts sms & email, and web calls as the process happens with no delay
• As data is streamed, the application goes through the list of active alerts, testing the alert conditions for each timeline. When any timeline matches the condition, the application verifies its alert status and if it has been already reported, it is ignored. If any new timelines are found the system triggers an alert in real time.
• Accepting data via:
• RabbitMQ – Pluggable authentication, authorization, supports TLS and LDAP
• HTTPS – provides for the safe and encrypted transport of sensitive data in motion
• Data Transposition:
• Added Transpose to operations functionality in ETL in the cloud
• Allows users to convert a single record with multiple selected fields into multiple records
• Deadline Forecasting:
• Predict and forecast if a deadline is likely to be missed
• Allows for the ability to alert staff via sms/email or avoid the missed deadline in another system by alerting via webhooks

Fixes and Tweaks:

• License management improvements and adjustments:
• Changes to manage account types
• Accounts settings for authentication:
• Added authentication setting options for administrative account type to better manage authentication for account users
• ability to select authentication types, authentication methods, set password length requirements, expiration settings, and prohibiting the use of previous passwords

New features:

• Enterprise security features:
• Password expiration rules.
• Account owner can configure the expiration time and how many old passwords could not be used.
• Minimum password length
• Security level for all users on this account (not per users anymore)
• Bottleneck analysis:
• Complete new design
• Added ability to create any number of what-if scenarios
• Each scenario contains what-if changes in Time or Costs. User may specify future (hypothetical) time and costs for each event
• New metrics include total time and costs gains in each scenario
• ServiceNow data import:
• Removed time limit
• Configurable date range
• Incremental scheduled load
• Maximum records limit
• Optional use of time index on audit table

Fixes and Tweaks:

• Query:
• Empty/non-empty operators
• Equal/non-equal when comparing to another attribute of another event
• ETL
• Renaming of columns in JOIN operation
• Tolerance to bad rows in input file – empty key fields
• Error email contains full description of issues

New features:

• New Deadline analysis
• User may specify the deadline based on the time interval or based on cutoff time (I.E. if order is received by 2 pm, it should be shipped by 10 am of the following day)
• Alert definition now includes the combination of Set and any of Query or Deadline on top of it.
• New type of Alert based on deadline
• The ability to create multiple alert messages in the same alert based on time

Fixes and Tweaks:

• Improvements and bug fixes to ETL
• Changes and improvements in Forecasts analysis

New features:

• Full ETL in the Cloud
• Upload large files into one or more Repositories
• Perform various operations on the data
• Load data from a repository into a project
• Combine the operations into ToDo lists
• Include Manifest file into your SFTP data upload which automatically triggers a ToDo list
• Predictive classification – Forecast

Fixes and Tweaks:

• Extended support for "exceptional days" in business calendars
• Improved cloud-to-cloud data import from ServiceNow
• End-of-trial handling with notifications
• Security fixes and enhancements

New features:

• Full migration to Amazon AWS
• New container-based architecture
• Security improvements
• Self-service subscription for ServiceNow single-user application

Fixes and Tweaks:

• Number formatting in Costs diagrams
• Import of ServiceNow project
• Scheduled ServiceNow data load
• Authorization for public projects
• Cancelling the upload process
• Upload for CSV file with extra column

New features:

• Addition of Bottleneck Analysis which identifies and visualizes the impact individual process steps have on process performance and throughput to detect the best automation and improvement candidates.
• Change to free trial registration to make Email confirmation mandatory and block some specific email providers
• Business calendars are applied to all time-related calculations in metrics and filters.
• Current user’s role is displayed in the application menu.

Fixes and Tweaks:

• Link to a set of timelines, embedded into Alert message, sometimes points to an empty set.
• Abnormal memory consumption when uploading the animated GIF instead of the plain one.
• When opening a project while expired login, Open Dialog still appears.
• Selected element is not highlighted properly in Protocol editor.
• Data upload report does not include all fields from the failed rows.
• Performance improvements in Data import for Salesforce and ServiceNow connectors.
• Path view produces console error when switching between Schema and Sequence modes too fast.

New features and improvements:

• Change in the computational logic of business timeline duration business to accelerate calculations for faster response time
• Proper use of plurals in business duration labels
• Data export for dashboard pie and bar-charts
• Dashboard chart preview uses the sample data points to accelerate time to display
• Ability to save favorite dashboard in user/project combination

Fixes and Tweaks:

• Workflow charts displaying ‘null’ when workflow queue attribute was null
• Set export with categories produced an empty column title
• Project invitation e-mails sent from ServiceNow and AD accounts (ServiceNow and AD accounts cannot send project invitations to add other users)

New features and improvements:

• Additional dashboard metrics: count of specific events
• Update to Query so that an attribute of an event could be compared to an attribute of a different event in the same timeline
• New animation of fast and instant transitions in the schema so that all instances are displayed on the schema visualization
• Ability to cancel an ongoing project import/export

Fixes and Tweaks:

• Console error when closing the property panel
• Exception when closing the Alert Configuration panel