Using timeouts to prevent processing delays

Sometimes, delays may occur when processing document batches. Possible situations include:

  • An operator opened a task a long time ago but has not yet started working on it.
  • An operator has too many tasks assigned to him/her.
  • An operator postponed a task a long time ago and has not yet resumed work on the task.
  • A station closed unexpectedly or malfunctioned, causing the task to hang.

All this may delay the processing of the entire batch or result in a failure to meet the processing targets specified in your SLA.

To prevent such delays in processing, you can specify timeouts for inactive sessions. When a session times out, it will be closed and its tasks will be returned to the general queue.

You can specify timeouts for:

11/15/2022 10:12:44 AM

Please leave your feedback about this article

Usage of Cookies. In order to optimize the website functionality and improve your online experience ABBYY uses cookies. You agree to the usage of cookies when you continue using this site. Further details can be found in our Privacy Notice.