Using timeouts to prevent processing delays
Sometimes, delays may occur when processing document batches. Possible situations include:
- An operator opened a task a long time ago but has not yet started working on it.
- An operator has too many tasks assigned to him/her.
- An operator postponed a task a long time ago and has not yet resumed work on the task.
- A station closed unexpectedly or malfunctioned, causing the task to hang.
All this may delay the processing of the entire batch or result in a failure to meet the processing targets specified in your SLA.
You can specify timeouts for: