Using timeouts to prevent processing delays

Sometimes, delays may occur when processing document batches. Possible situations include:

  • An operator opened a task a long time ago but has not yet started working on it.
  • An operator has too many tasks assigned to him/her.
  • An operator postponed a task a long time ago and has not yet resumed work on the task.
  • A station closed unexpectedly or malfunctioned, causing the task to hang.

All this may delay the processing of the entire batch or result in a failure to meet the processing targets specified in your SLA.

To prevent such delays in processing, you can specify timeouts for inactive sessions. When a session times out, it will be closed and its tasks will be returned to the general queue.

You can specify timeouts for:

11/10/2020 12:08:03 PM


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