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May 2021

Japanese (日本語)

English (English)

プロジェクト概要

始める前に

データをアップロードするには、プロジェクトの管理者またはデータマネージャーロールが付与されていることをご確認ください。
［プロジェクト > 詳細設定 > データソース］で、データソースとして［Task Mining – Recording Service 5.2 以前］が選択されていることを確認します。Task Miningプロジェクトでは、他のデータソースを使用できません。
ユーザーアクションを記録し、そのログをプロジェクトにアップロードします。これにより、イベントをタスクにグループ化し、プロセスの分析を開始できるようになります。ログは、ABBYY Recording Service から自動的にインポートするか、手動でアップロードできます。
詳細については、下記をご覧ください：
データアップロード
 データ要件
 プロジェクトホームページ

ユーザーアクションの記録方法

ログには、特定のタスクを完了するためにユーザーが実行したアクションが含まれています。たとえば、テクニカルサポートフォームに入力するユーザーは、通常、次のようなステップを実行します：

1. 会社のウェブサイトを開き、テクニカルサポートのセクションに移動する。

2. サポートフォームに質問を入力する。

3. 作成したフォームを送信する。

各ステップは、一連のアクション（ボタンをクリックする、新しいブラウザータブを開く、テキストをキー入力するなど）として記録されます。これらのアクションは、Task Miningプロジェクトのイベントとなります。下記の表は、フォーム入力タスクの各ステップに対応するログイベントを示します。

タスクのステップ	ログ記録されるイベント
サイトを開き、テクニカルサポートセクションに移動する。	Invoke GET STARTED OpenWindow Support form
サポートフォームに質問を入力する。	Invoke FirstName ChangeElement FirstName Invoke LastName ChangeElement LastName Invoke Email ChangeElement Email OpenWindow Booking.com : Hotels in New York. Invoke Moxy NYC Chelsea Invoke Description ChangeElement Description
フォームを送信する。	InvokeMenuItem UI_element_12 Invoke SEND REQUEST

タスクのステップ

ログ記録されるイベント

サイトを開き、テクニカルサポートセクションに移動する。

Invoke GET STARTED

OpenWindow Support form

サポートフォームに質問を入力する。

Invoke FirstName

ChangeElement FirstName

Invoke LastName

ChangeElement LastName

Invoke Email

ChangeElement Email

OpenWindow Booking.com : Hotels in New York.

Invoke Moxy NYC Chelsea

Invoke Description

ChangeElement Description

フォームを送信する。

InvokeMenuItem UI_element_12

Invoke SEND REQUEST

注。この例では、ユーザーは、テクニカルサポートフォームを記入するために第三者のウェブサイトを訪問しました。関連するイベントは、上記の表に斜体で記載されています。このようなイベントは、タスクの一部ではないため、無視して問題ありません。詳細については、「無関係のイベントを回避する」をご覧ください。

無関係のイベントを回避する

ユーザーは、業務上必要なタスク以外のアクションを実行できます。たとえば、ダウンロードの完了を待つ間に、YouTubeのビデオを見たいと思うこともあるでしょう。このようなアクションによる無関係のデータで、ログの定義が薄められてしまう可能性があります。無関係なアクションがが記録されるのを防ぐには、、タスクに関連する行動のみを記録することをお勧めします。

また、ユーザーは、同時に複数のタスクを実行し、異なるタスクに関連するイベントをすべて同じログに記録することもできます。このような同時タスクを分析するには、目的のタスクに関連するイベントを残し、残りを無視して、異なるTask Miningプロジェクトに連続してログをアップロードする必要があります。

同時タスクのイベントを含むログの解析例

たとえば、あるユーザーが、新規顧客として登録し、レポートフォームに記入する必要があるとします。両方のタスクが同時に実行される場合、両方に関連するアクションが同じログに無差別に記録されてしまいます。それぞれのタスクを分析するには、ログを2つの異なるプロジェクトにアップロードする必要があります。各タスクの開始および終了イベントをそれぞれのプロジェクトにマークし、関連性のないイベントは無視します。

下記の表では、最初のタスク1に関連するアクションには通常のフォント、2番目のタスクに関連するアクションには太字フォントが使用されています。まず、プロジェクト1にログをアップロードし、次に、プロジェクト2にアップロードし、タスク定義エディターを開いて、無視するイベント（斜体で表示）を選択する必要があります。これにより、それぞれのタスクを個別に分析できるようになります。

ログ	［ログ］ペインのタスク	識別されたタスクインスタンス
Invoke Company Name Invoke Company Name Invoke Email Invoke Email Invoke Company Name Invoke Company Name Invoke First Name ChangeElement First Name Invoke Email Invoke Email InvokeMenuItem form_2 Invoke Submit	プロジェクト 1： Invoke Company Name Invoke Company Name Invoke Email Invoke Email Invoke Company Name Invoke Company Name Invoke First Name ChangeElement First Name Invoke Email Invoke Email InvokeMenuItem form_2 Invoke Submit	プロジェクト 1： Invoke Company Name Invoke Company Name Invoke Email Invoke Email Invoke First Name ChangeElement First Name InvokeMenuItem form_2 Invoke Submit
プロジェクト 2： Invoke Company Name Invoke Company Name Invoke Email Invoke Email Invoke Company Name Invoke Company Name Invoke First Name ChangeElement First Name Invoke Email Invoke Email InvokeMenuItem form_2 Invoke Submit	プロジェクト 2： Invoke Company Name Invoke Company Name Invoke Email Invoke Email

ログ

［ログ］ペインのタスク

識別されたタスクインスタンス

Invoke Company Name

Invoke Email

Invoke Company Name

Invoke First Name

ChangeElement First Name

Invoke Email

InvokeMenuItem form_2

Invoke Submit

プロジェクト 1：

Invoke Company Name

Invoke Email

Invoke Company Name

Invoke First Name

ChangeElement First Name

Invoke Email

InvokeMenuItem form_2

Invoke Submit

プロジェクト 1：

Invoke Company Name

Invoke Email

Invoke First Name

ChangeElement First Name

InvokeMenuItem form_2

Invoke Submit

プロジェクト 2：

Invoke Company Name

Invoke Email

Invoke Company Name

Invoke First Name

ChangeElement First Name

Invoke Email

InvokeMenuItem form_2

Invoke Submit

プロジェクト 2：

Invoke Company Name

Invoke Email

タスクを識別し、ログを切り取る

ABBYY Timelineへのデータのアップロードが完了したら、ログを切り取ってタイムラインを作成する必要があります。タスクを定義するには、その開始および終了イベントをマークし、切り取りのモードを選択します。また、一定の条件を満たせば、自動的にタスクを識別することもできです。詳細については、「タスクを定義する」をご覧ください。

ログを切り取り、タスクインスタンス、自動化候補、およびプロジェクト詳細を作成します。また、これにより、アップロードしたデータの分析に必要となるタイムラインも作成されます。

下記もご覧ください：

22.09.2023 8:59:48