Extended diagnostics for e-mail import
Interaction log for the IMAP protocol
To enable interaction logging for the IMAP protocol when importing documents, you will need to set up the appropriate key in the registry. To do this:
- Launch Regedit.
- Create a key named Controller in HKEY_CURRENT_USER\SOFTWARE\ABBYY\FlexiCapture\12.0.
- In the Controller key, create a new key named TextTcpStream.
- In the TextTcpStream key, create a string variable named LogFilePath.
- For the value of the LogFilePath variable, specify a path to where the log file should be created.
The registry key will look as follows (for example, if the specified path is C:\Temp):
[HKEY_CURRENT_USER\Software\ABBYY\FlexiCapture\12.0\Controller\TextTcpStream]"LogFilePath"="C:\\Temp"
After enabling logging, reproduce the error and analyze the records in the log file. If you cannot fix the error yourself, please, contact ABBYY’s technical support, providing the log file.
MAPI protocol interaction log
To enable MAPI protocol interaction logging, create a DeveloperSettings.xml file in the folder where the processing station is installed.
Add the following to the file:
<DeveloperSettings VersionNumber="1">
<LogsSettings>
<Application IsEnabled="true" NamePreffix="" UseProcessIdInName="true" Path="C:\LogFolder" Extention="log" StringTypes="Test;Error;RpcCall;StreamProtocol" ExeNames="*" MaxLogLength="10485760" MaxLogPartsCount="1000" Format="Plain"/>
</LogsSettings>
<PathToDumpTempFiles>C:\LogFolder\temp</PathToDumpTempFiles> <!—saves PDFtools temporary files-->
</DeveloperSettings>
Create a C:\LogFolder folder and provide all users with write rights to it. Create a temp folder inside this folder (i.e. C:\LogFolder\temp).
After enabling logging, recreate the error and analyze the records in the log file. If you cannot fix the error yourself, please contact ABBYY’s technical support, providing the log file.
12.04.2024 18:16:03