Technical Support

If you have any questions regarding the use of ABBYY FineReader Engine 12, first of all consult the documentation provided with this product (this Developer's Help and the Readme file). Useful information can also be found in the technical support section of our website at www.abbyy.com.

If you cannot find the answer to your question, please contact the ABBYY office serving your region by e-mail. Please provide the following information when contacting technical support:

  • your first and last name
  • the name of your organization
  • your phone number (or fax, or e-mail)
  • the serial number of your ABBYY FineReader Engine 12 license
  • the protection type of your ABBYY FineReader Engine 12 package (software or hardware)
  • the build number (to determine the build number, see the page footer in this Developer's Help)
  • the gcc version (to get it, run gcc --version)
  • a description of the problem
  • a project that demonstrates the problem (with the necessary data files). This may be a slightly modified ABBYY FineReader Engine sample. We recommend that you compress the files using any popular archive format (ZIP, RAR, etc.)
  • the name of your development tool
  • the type of your computer and processor
  • the version of your operating system (to get it, run lsb_release -a)

You can also provide any additional information you consider important.

Support contacts

North/Central Americas Customers from USA, Canada, Japan, Mexico or other Central American countries, please contact ABBYY North American Headquarters at dev_support@abbyyusa.com
Western Europe Customers from Austria, Benelux, Denmark, France, Germany, Italy, Ireland, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom or other Western European countries, please contact ABBYY European Headquarters at TechSupport_eu@abbyy.com
Eastern Europe and the Mediterranean Customers from Ukraine, Moldova, Turkey, Israel or Eastern European countries, please contact ABBYY Eastern European Headquarters at engine_support@abbyy.ua
All other regions Customers from the countries not mentioned above, please contact ABBYY International Headquarters at SDK_Support@abbyy.com

03.07.2024 8:50:25

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