Technical support

If you have any questions regarding the use of ABBYY FineReader, please consult all the documentation you have (the User's Guide and Help) before contacting our technical support service. You may also wish to review the answers to frequently asked questions in the ABBYY knowledge base.

If you can't find the answer to your question in the product documentation or in the knowledge base, please contact the ABBYY technical support service. You can create a new support ticket using an online form at http://onlinesupport.abbyy.com.

In the case of a technical issue, please attach a system report file to your support ticket. To generate a system report, click Help > About > System Info... > Save....

If you cannot generate a system report, please provide the following information in your support ticket:

  • The serial number of your copy or Support ID (click Help > About > License Info to find out the serial number of your copy of the product).
  • The build number of your copy (click Help > About to find out the build number of your copy of the product).
  • The version of your Windows.
  • Any other information that you think is relevant.

Before contacting the ABBYY technical support service, be sure to install the latest updates available for your version of ABBYY FineReader. To check if any updates are available, click Help > Check for Updates.

Technical support is provided only to registered users subject to the Product Life Cycle and Technical Support Policy. To register your copy of the product, please visit this page of the ABBYY website or click Help > Register... in the product.

5/24/2018 12:42:05 PM


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